Privacy policy

DP Building and Joinery Services Ltd
Effective date: August 2026

DP Building and Joinery Services Ltd respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use and protect personal information when you visit our website, contact us or use our services.

1. Who We Are

DP Building and Joinery Services Ltd provides building and joinery services.

For the purposes of UK data protection law, DP Building and Joinery Services Ltd is the data controller responsible for the personal information covered by this Privacy Policy.

If you have any questions about this Privacy Policy or how we use your personal information, please contact us at:

Email: dpbuildersltd@gmail.com

2. Information We May Collect

Depending on how you interact with us, we may collect information including:

  • Your name
  • Email address
  • Telephone number
  • Home, property or project address
  • Information you provide when requesting a quote or making an enquiry
  • Details relating to building, joinery or other work you ask us to undertake
  • Correspondence between you and us
  • Information necessary for invoicing, payments and accounting
  • Technical information generated when you use our website, such as your IP address, browser type and device information
  • Cookie and website usage information, where applicable

We only collect information that is reasonably necessary for our business and the services we provide.

3. How We Collect Your Information

We may collect personal information when you:

  • Contact us by telephone, email or through our website
  • Complete an enquiry or contact form
  • Ask us to provide a quotation
  • Engage us to carry out work
  • Communicate with us during or after a project
  • Interact with our website

Some technical information may also be collected automatically when you visit our website through cookies and similar technologies.

4. How We Use Your Information

We may use your personal information to:

  • Respond to enquiries
  • Arrange appointments or site visits
  • Prepare and provide quotations
  • Discuss and manage building and joinery projects
  • Provide the services you have requested
  • Communicate with you about ongoing work
  • Issue invoices and process payments
  • Maintain appropriate business and accounting records
  • Deal with queries, complaints or disputes
  • Maintain and improve our website and services
  • Keep our website secure and prevent misuse
  • Meet our legal and regulatory obligations

We will not use your personal information for purposes that are incompatible with those for which it was originally collected unless permitted or required by law.

5. Our Legal Bases for Using Your Information

Under UK GDPR, we must have a lawful basis for processing your personal information. Depending on the circumstances, we may rely on:

Contract – where processing is necessary to provide a quotation, enter into a contract with you or carry out services you have requested.

Legitimate interests – where processing is reasonably necessary for the operation and administration of our business, provided your rights and interests do not override those interests.

Legal obligation – where we need to retain or use information to comply with legal, tax, accounting or other regulatory requirements.

Consent – where we specifically ask for your consent, for example for certain types of cookies or marketing activity where consent is required.

Where we rely on consent, you can withdraw your consent at any time.

6. Sharing Your Personal Information

We do not sell your personal information.

We may need to share information with trusted third parties where this is necessary to operate our business or provide our services. These may include:

  • Accountants and professional advisers
  • IT, website and hosting providers
  • Payment providers
  • Suppliers, subcontractors or tradespeople involved in a project
  • Insurers
  • Government bodies, regulators or law-enforcement authorities where required by law

We only share information where there is an appropriate reason to do so.

7. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including satisfying legal, accounting and tax requirements.

The length of time information is retained will depend on the type of information, our relationship with you and any applicable legal requirements.

When personal information is no longer required, we will securely delete or dispose of it where reasonably practicable.

8. Cookies

Our website may use cookies and similar technologies.

Cookies are small files stored on your device that can help a website function correctly, remember preferences and provide information about how the website is being used.

Some cookies are essential for the operation of a website. Other cookies, such as analytics or advertising cookies, may require your consent.

Where required, you will be given the opportunity to accept or reject non-essential cookies.

You can also control cookies through your browser settings. Disabling some cookies may affect the way the website functions.

9. Keeping Your Information Secure

We take reasonable technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, loss or destruction.

Although we take appropriate steps to protect information, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

10. International Transfers

Some third-party services used to operate our website or business may process information outside the United Kingdom.

Where personal information is transferred internationally, we take reasonable steps to ensure that appropriate safeguards required by UK data protection law are in place.

11. Your Data Protection Rights

Under UK data protection law, depending on the circumstances, you may have the right to:

  • Ask for a copy of the personal information we hold about you
  • Ask us to correct inaccurate or incomplete information
  • Ask us to delete your personal information
  • Ask us to restrict how we use your information
  • Object to certain uses of your information
  • Request the transfer of certain information to you or another organisation
  • Withdraw consent where we rely on consent to process your information

Not all rights apply in every circumstance.

To exercise any of these rights, please contact:

dpbuildersltd@gmail.com

12. Complaints

If you have concerns about how we use your personal information, please contact us first so that we have an opportunity to address them.

You also have the right to complain to the Information Commissioner's Office (ICO), the UK's independent regulator for data protection.

Information Commissioner's Office

13. Links to Other Websites

Our website may contain links to websites operated by third parties.

We are not responsible for the privacy practices or content of external websites. We recommend reviewing the privacy policy of any third-party website you visit.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our business, website, services or legal requirements.

The latest version will be published on our website, with the effective date shown at the top of the policy.

Last updated: August 2026